Your Privacy Matters to Us

Last Updated: January 2026

1. Introduction

Welcome to onexch 99 ("we", "our", "us"). This Privacy Policy describes how onexch 99 (accessible at https://onexch99.net) collects, processes, stores, and protects the personal information of users who register for or interact with our online casino and sports-betting platform. By creating an account or continuing to use the onexch 99 platform, you confirm that you have read and understood this policy.

This policy applies to all products and services offered by onexch 99, including our website, mobile-optimised interfaces, live casino games, sports betting markets, and promotional programmes such as Daily Rewards. If you do not agree with any part of this policy, please discontinue use and contact us to request account closure.

2. Data We Collect

We collect information in three primary ways: information you provide directly, information collected automatically, and information we receive from third parties.

Information You Provide Directly

• Full name, date of birth, and national identity details (for age and identity verification).
• Email address and mobile phone number used during registration.
• Username and encrypted password credentials.
• Residential address (city, province, postal code) — we serve users across Pakistan including Karachi, Lahore, Islamabad, and beyond.
• Payment information: Easypaisa account numbers, JazzCash mobile wallet identifiers, and bank account details (masked and tokenised).
• Communications you send our 24/7 English-language support team via chat, email, or ticket systems.

Information Collected Automatically

• IP address, device type, operating system, and browser version.
• Gameplay data: games played, bet amounts in PKR, session durations, and win/loss records.
• Browsing behaviour on our platform: pages visited, features accessed, and navigation patterns.
• Cookie and tracking pixel data (see Section 5 for full details).

Information from Third Parties

• Identity verification responses from Know Your Customer (KYC) service providers.
• Payment confirmation signals from Easypaisa, JazzCash, and banking partners such as HBL and UBL.
• Fraud-detection and anti-money-laundering screening results.

3. How We Use Your Data

onexch 99 uses personal data only for legitimate, clearly defined purposes:

• Account management: Creating and maintaining your player account, including secure login and session management.
• Transaction processing: Facilitating deposits and withdrawals in PKR via your chosen payment method.
• Identity and age verification: Ensuring all platform users are 18+ in compliance with responsible gaming obligations.
• Customer support: Responding to queries, resolving disputes, and improving service quality through communication records.
• Fraud prevention: Detecting suspicious activity, protecting members from unauthorised access, and preventing money laundering.
• Platform improvement: Analysing aggregated usage data (anonymised where possible) to enhance features, speed, and game selection.
• Responsible gaming: Monitoring gameplay patterns to identify problem gambling indicators and enabling self-exclusion tools where needed.
• Marketing (with consent): Sending promotional offers, tournament updates, and Daily Rewards alerts where you have opted in.

4. Sharing & Disclosure

onexch 99 does not sell your personal data. We share information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist with payment processing, KYC verification, customer support tools, and platform infrastructure. All such vendors are contractually bound to confidentiality and data-protection obligations equivalent to ours.
• Legal obligations: When required to do so by applicable law, court order, or regulatory authority, we may disclose relevant data to the appropriate body.
• Anti-fraud networks: Anonymised risk signals may be shared with industry fraud-prevention consortia to protect all players and the broader ecosystem.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify affected users via email before any such transfer takes effect.

5. Cookies & Tracking Technologies

onexch 99 uses cookies and similar technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Essential for core functions such as login sessions and payment checkout flows. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data on how visitors navigate the site, helping us identify pages that need improvement.
• Functional cookies: Remember your language preference (English), chosen currency display (PKR), and other personalisation settings.
• Analytics cookies: Used via privacy-compliant analytics services to understand aggregate traffic patterns and feature adoption.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in or complete transactions.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Key retention periods include:

• Active account data: Retained for the lifetime of your account plus five years after account closure for audit and legal compliance purposes.
• Transaction records: Financial records including PKR deposits and withdrawals are kept for a minimum of seven years in line with standard financial record-keeping requirements.
• Support correspondence: Customer service communications are retained for up to three years to support dispute resolution.
• Marketing data: If you have opted out of marketing, your opt-out preference is kept indefinitely to prevent inadvertent future contact.

7. Security Measures

Protecting your data is a top engineering and operational priority at onexch 99. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption at rest for sensitive personal and financial records stored in our databases.
• Multi-factor authentication options available for all registered accounts.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Role-based access controls ensuring that only authorised staff can access specific categories of personal data.
• Real-time monitoring and automated threat detection systems to identify and respond to suspicious activity.

Despite these safeguards, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and outline the steps being taken to contain the incident.

8. Your Rights

As an onexch 99 member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at the email address shown in Section 11.

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or outdated personal information.
• Right to erasure: Request deletion of your data subject to any overriding legal retention obligations.
• Right to restriction: Ask us to pause processing of your data while a dispute is being resolved.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing carried out for direct marketing or legitimate-interest purposes.

We will acknowledge all valid requests within seven business days and aim to resolve them fully within 30 days.

9. Minors & Age Verification

onexch 99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. All new accounts undergo mandatory age verification during the KYC process. If we discover that a minor has provided data or created an account, we will immediately suspend the account, delete the associated data, and refund any deposits made.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered users via the email address on file.
• Where required, request fresh consent before continuing to process data under new terms.

We encourage you to review this page periodically. Your continued use of onexch 99 after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days.
• Support hours: Our English-language support team is available 24/7.

For responsible gaming support or self-exclusion requests, please visit our Responsible Gaming page for detailed guidance and resources.